Your Privacy Is Our Priority

This Privacy Policy ("Policy") is issued on behalf of the ck345 platform ("we", "our", "platform") and applies to the website https://ck345.lat. This Policy describes what personal information we collect when you use our services, how that information is used, and the steps we take to protect your privacy.

By registering with or using ck345's services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, please refrain from using our services.

2.1 Information You Provide Directly

When you create an account on ck345 or use our services, the information you provide includes:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Identity verification documents (where applicable)
• Payment method details (bKash, Nagad, or Rocket number)
• Messages and complaints sent to customer support

2.2 Automatically Collected Information

While you use our platform, certain information is collected automatically:

• IP address and device identity
• Browser type, language, and version
• Operating system and platform details
• Pages visited, session duration, and click patterns
• Referral source (where you came from before reaching our site)
• Transaction history and betting activity

2.3 Information Received from Third Parties

We may sometimes receive information from the following sources:

• Transaction verification data from payment processors
• Age and identity confirmation data from identity verification services
• Risk assessment information from fraud prevention services

ck345 uses the information collected from you for the following purposes:

• Account Management: To complete registration, login, and account verification processes.
• Service Delivery: To operate betting, gaming, and payment services.
• Age Verification: To ensure services are available only to those aged 21 and above.
• Customer Support: To resolve your questions and complaints.
• Security: To prevent fraud, money laundering, and unauthorized access.
• Service Improvement: To analyze and enhance the user experience.
• Communications: To send important updates, policy changes, and service-related notifications.
• Legal Obligations: To comply with applicable laws and regulations.

4.1 What Are Cookies

Cookies are small text files stored on your device when you visit ck345. They help us remember your preferences and improve the quality of our services.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the site to function properly. Without these, login and payment services will not work.
• Performance Cookies: Help improve service quality by analyzing which pages of the site are used most.
• Functionality Cookies: Used to remember language selection and other preferences.
• Session Cookies: These are automatically deleted when you close your browser.

4.3 Cookie Controls

You can control or reject cookies by changing your browser settings. However, please note that disabling certain cookies may cause some features of our site to not work properly.

ck345 does not generally share your personal information with third parties. However, information may be disclosed in the following situations:

5.1 Service Provider Partners

Information may be shared with trusted third parties providing services on our behalf, such as:

• Payment processing services (bKash, Nagad, Rocket)
• Identity verification service providers
• Fraud prevention and cybersecurity services
• Technology and hosting service providers

These partners are required to use the information only in accordance with our instructions and are not permitted to use it for their own purposes.

5.2 Legal Obligations

We may be required to disclose your information in response to a court order, a lawful request from law enforcement, or other legal obligations.

5.3 Business Transfers

In the event of a merger, acquisition, or business restructuring, user information may form part of the transferred assets. We will notify you in advance should such an event occur.

ck345 uses industry-standard technologies and practices to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transmission between your browser and our servers is encrypted.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Firewall & Anti-DDoS: Our systems are protected against unauthorized access and attacks.
• Regular Security Audits: Our systems are periodically reviewed by third-party experts.
• Access Controls: Only authorized staff can access limited data on a need-to-know basis.
• Data Backups: Your information is regularly backed up and stored in a secure location.

ck345 retains your information for as long as your account is active or as needed to provide our services. The retention policy for different types of information is as follows:

• Account Information: May be retained for a set period after account closure due to legal obligations.
• Transaction Records: Financial transaction data is retained long-term in accordance with applicable law.
• Customer Support Communications: Retained for as long as needed for complaint resolution and service improvement.
• Log Files: Generally retained for a short period for security analysis.
• Marketing Preferences: Until you withdraw your consent or your account is closed.

Once the purpose of retention has been fulfilled, we securely delete or anonymize your information.

As a ck345 user, you have the following rights regarding your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you. We will respond within a reasonable timeframe.

8.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may contact us to request a correction.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal or contractual obligations.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. This can be done by logging into your account and adjusting your settings, or by contacting us directly.

8.5 Right to Data Portability

You may request a copy of your information in a structured, machine-readable format.

ck345 strictly ensures that our services are only for individuals aged 21 and above. We are actively committed to protecting the privacy of minors.

• Information is collected at the time of registration for age verification purposes.
• We do not knowingly collect any information from individuals under the age of 21.
• If we become aware that information from a minor has been collected by mistake, it is immediately deleted and the associated account is closed.
• If a parent or guardian believes their child has mistakenly registered on our platform, please contact us.

ck345 may modify or update this Privacy Policy from time to time. For any changes:

• The new version will be published on this page and the "Last Updated" date at the top will be revised.
• For significant changes, we will send a notification to your registered email address.
• Continued use of the services after any changes will be considered acceptance of the updated Policy.
• If you do not agree to the new policy, you may request to close your account.

You are advised to visit this page regularly to stay updated.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 from any page on the site (Bengali & English)

Our privacy team will process your request as quickly as possible.